Refund & Return Policy

At Pawneta, we want you and your pet to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for:

• Pet food, treats, or any consumable products once opened.
• Personalized or custom-made items.
• Sanitary items (such as grooming tools, litter boxes, or clothing if used).

3. How to Start a Return

To initiate a return, please contact our support team at [Buraya destek e-posta adresini yaz] with your order number and the reason for the return. We will provide you with instructions on where to send your package.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-10 business days).

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions regarding your return, please do not hesitate to contact us at [Buraya destek e-posta adresini yaz].